· 15% of One-Time Clean customers became Regular Customers when Perceptionist conducted a One-Time Clean Callback survey
· These results are for only ONE maid service in only 4 months!
· What are YOU doing to stop customers from shopping?
Want to schedule more appointments and grow your customer exposure? Make the most of our service and sign up for One-Time Cleaning calls! We know why you’re hesitant: You think we don’t understand your cleaning schedule. But here’s the good news…We don’t have to! We are able to put in 24 to 48 hours of lead time to give you the flexibility to schedule exactly when the time is right for you. We have morning and afternoon time slots and once we schedule the appointment, you call and confirm an exact time with your customer. Approximately half of our locations are currently allowing us to schedule One-Time Cleans and they are able to stop these customers from shopping. But the real value isn’t just in scheduling OTC’s.
The real value in being able to schedule an OTC means you have the ability to reach that person and turn them into a regular customer. For this, Perceptionist offers a One-Time Clean Callback Option. 15% of One-Time Clean customers became regular customers when Perceptionist performed a callback survey. A Perceptionist will ask the customer to rate their service and the maids, which gives you valuable feedback on your crew’s technical and personal abilities. More importantly, you receive information on the interest of your customer. We will also ask if they would like to discuss becoming a regular cleaning customer and get pricing information. Perceptionist calls when the customer is still experiencing the benefits of their One-Time Clean. This means that when we call, they can’t think of anything but how much they loved having a clean home. This makes them more likely to become a regular customer.
Even if they decline regular customer status, we are able to ask them if we can call them back in an allotted amount of time to see if they might be interested in scheduling another clean. Because they have been enjoying the benefits of a clean home, they are more likely to say “call me in six months when I will be having a Christmas party” or “call me at the end of June so I can be ready for the 4th of July.” This means that instead of being random shoppers, they regularly schedule their appointments with your business. They may only be “occasional regular” customers, but this stops your potential customers from shopping before they have a chance to try someone else. The real value of allowing Perceptionist to schedule OTC’s is not just the extra appointments you’ll book, but the regular service customer reputation you will build.
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