The following article was featured in the September edition of The Perceptionist.

You trust Perceptionist with your important customer calls but have you ever wondered who they are? We’d like to introduce you to our Quality Assurance Supervisor, Amy Robinson. Amy has been with the company since 2000, when the brand was first being established. She started as a Perceptionist, taking customer calls and scheduling appointments. Amy was then promoted to a Sales position where she helped small business owners understand how Perceptionist could help them grow. Recently, Amy has taken on the position of Quality Assurance Supervisor where she oversees all aspects of great Perceptionist customer service. The Quality Assurance Supervisor is responsible for training new hires and auditing calls.

So what’s she like behind the scenes? Born in Columbus, Ohio, Amy is married with 3 children. When she is not training future Perceptionists, Amy is busy spending time with her family and chasing after the kids. She always knew she would be a mom but she never expected to have kids with such spunky personalities. Amy’s son Kea is 10 and he loves sports. Like most kids his age, he hopes to someday be an NFL star. Her son Tre, age 3, is currently driving Amy crazy with the leftovers from his “Terrible Two’s.” Amy’s daughter, Kali, is just 1 year old but her personality is much bigger than her age. She loves being a girly-girl but she still knows how to hold her own and hang with the boys.

When Amy does find some free time, like most women she enjoys shopping, working out, doing hair and make-up, and reading the latest Cosmo. What you may be surprised to know is that she has that same spunk that her children do. Amy loves motorcycles! She dreams of someday creating her own women’s motorcycle club called “Breeze” and she even has the pipe burns to prove it. Don’t worry: Our own activations coordinator, Loyce, lectures her daily on what to wear while on the bike. In addition to hopping on the chopper, Amy also enjoys watching football with her husband and going to church.

Amy understands that her job is essential to providing great customer service for your business. Training new hires to represent the company affects not only Perceptionist, but your business as well. That’s why Amy’s favorite aspect of the job is the fact that she is creating the foundation for what we do and who we are. Auditing calls is important as well. Amy is constantly monitoring calls to be sure that we get things right. She is always looking for ways we can change to assure you quality service every time.

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