The following article was featured in our August edition of The Perceptionist.

We want you to know that we appreciate your input. You’ve told us your thoughts on our billing systems and we listened. That’s why Perceptionist Inc. is proud to announce that we’re changing our billing system! Look for the new, improved version starting September 1.

Your invoices will still be emailed to you but your invoices will also be available in the Perceptionist Customer Center in a fully-integrated system which can be accessed by your customer center log-in. The new invoice will maintain the look and feel of the current customer center.

Now when you view your invoice you will see a more customer-centered system. Your summary invoice will include a hyperlink to the customer center where you can view the call details via a “drill down” interface. This means that you will be able to see every call invoiced with a simple click on the related summary line item. In addition to seeing your detailed call records, invoices will also include your call credits. Credits will show up as line items on the invoice associated with the originating call detail. This means that separate credit memos will no longer be issued so that all of your billing information is in one handy invoice. You will also be able to print your invoice for your convenience.

Finally, if you own multiple locations you will be able to see which calls were billed for certain locations as well as being able to see a full list of all calls, all customers, and all times via the “drill down” functionality. We’ve made these changes in response to you, our customer, in order to save you time and to make your experience with Perceptionist the best it can be.

As customers, you’ve had the chance to experience this change firsthand. So tell us what you think. How do you feel about the new billing system?

Popularity: 77% [?]